Unfortunately Barnardo’s shop is also not liable for any problems encountered with customs during the returning of goods to us. The Barnardo’s Shop is unable to accept responsibility for delays to delivery of items due to customs where it has not been caused directly from a wrong customs declaration on our end. We are unable to process any requests to label an item for less than it is worth or to list the package as containing goods that it is not (including as a 'gift'). The Barnardo’s Shop is unable to alter custom labels to help avoid tax or problems in other countries. We are sorry for any inconvenience caused. Please ensure you are 100% certain before placing your bid. We are not able to cancel bids once the auction is completed, due to warnings we have received regarding eBay's penalties for unpaid item cases. The Barnardo's Online Shop is happy to cancel any bid on an auction that is not finished. Please either pay or inform us if you would like to cancel your transaction within 2 days from the sale to avoid any case marks against your eBay account. On the 8th day the transaction will automatically be cancelled. The Barnardo’s Shop is happy to wait a total of 7 days for payment of any item. The Barnardo’s Shop can only accept PayPal payments. Please be aware of this and consider how you will pay for your item (as we do not offer any other payment options than PayPal) before bidding on any of the items on our shop. Please note that we are a charity and have the understanding that buyers from Singapore will have great difficulty in paying for items from us due to certain laws. Singapore and Countries With Laws About Purchasing From Charities If you are collecting an item in person, you will be asked to provide proof of purchase and a signature to confirm you have collected the item. The Barnardo's Online Shop offers collection in person for certain items. It is our eBay policy to let all auctions run their course and be fair to all customers and supporters. Terms and conditions of the sale Offers To End Auctions Earlyīarnardo's Shop promises to not end auctions early or accept offers.